Definition, consumer behaviour theory, factors affecting consumer behaviour, psychology of marketing, consumer behaviour case study definition. Murray defined a need as a potentiality or readiness to respond in a certain way under certain given circumstances. Consumer behaviour refers to the psychological process that leads to a consumers decision to buy a product or service offering. The chapter will be concluded with a short summary in section 2. Foundations of consumer behaviour analysis gordon r.
Definition, consumer behaviour theory, factors affecting consumer behaviour, psychology of marketing, consumer behaviour case study. Everything you need to know about the models of consumer behaviour. Marketing strategies based on motivation in consumer behaviour marketing strategies based on motivation in consumer behaviour courses with reference manuals and examples pdf. Some of the most popular examples include psychoanalytic theory and pavlovian theory. Consumer behaviour as i see it boxes feature marketing professionals talking about the relevance of consumer behaviour.
Cognitive consumer behaviour models cognitive consumer behaviour models analytic prescriptive consumer theory of theory of theory of decision buyer reasoned planned model behaviour. Trait theory in consumer behavior consumer behaviour. Pdf this paper explores the role of consumer behavior in present marketing. The contrast theory of customer satisfaction predicts customer reaction instead of reducing dissonance. To understand the various perspectives of consumption, one needs to take an approach that combines the different dimensions of consumption for economic, symbolic purposes which combines with the overall consumer culture as the zeitgeist to. This paper explores the role of consumer behavior in present marketing management scenario. Later the theory was modified with the addition of value and. This exciting field visits a dynamic blend of themes of consumer marketing strategies, psychology and. The core of the theory posits that consumers act on behavior based on their intention to create or receive a particular outcome. It emphasizes the role of mental process rather than the repetition and association of rewards with the stimuli. Consumer researchers have been increasingly interested in how cognitive personality factors influence various aspects of consumer behavior. She is a key member of a team exploring how technology can be used to enhance the student learning experience.
For understanding consumer behaviour, implementation of consumer behaviour theories and verification of applications of such theories is necessary. Murray defined a need as a potentiality or readiness to respond in a. Consumer behaviour is an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, marketing and economics, especially behavioural economics. During past three decades many consumer behavior theories and models have. According to this theory the individual decision and behaviour are quite often influenced by the family and. Assistant professor of marketing n o r t hw e s ter n u niv er siry as linchpin disciplincs, marketing and anthropology afford cach other some distinct opportunities for intellectual cooperation.
Understanding consumer buying behaviour is the key secret to reaching and engaging your clients, and convert them to purchase from you. Marginal rate of consumer substitution mrcs absolute slope of the indifference curve may be different at every point along the curve. Pdf a study of theories on consumer behavior researchgate. Consumer behaviour is the study of how consumers make decisions about what they need, want, and desire. Consumer behaviour is the study of individuals, groups, or organizations and all the activities associated with the purchase, use and disposal of goods and services, including the consumers emotional, mental and behavioural responses that precede or follow these activities. Keywords toxoplasma, pregnancy, diagnosis, treatment factors influencing consumer behaviour. Set of unique identifiable characteristics within an individual that define individuals solomon, 2007 are hypothetical constructs that relate to certain persistent qualities in human behavior kassarjian, 1971 attempts to explain and let marketers exploit the buying behavior of consumers. Consumer behaviour involves both individual and group processes. Cognitive learning theory on the other hand discusses that learning takes place as a result of consumer thinking. Jun 01, 2018 several consumer behavior theories have emerged as marketers apply findings in fields like psychology and sociology to consumers wants, needs and identities. She is a key member of a team exploring how technology can be.
Before we get into more detail about how consumer behavior can affect marketing strategy, lets step back and define exactly what consumer. Consumer behaviour is defined as all psychological social and physical behaviour of potential customers as they become aware of, evaluate, purchase, consume, and tell others about products and services. The term is generally used for humans but, theoretically, it can also be used to describe the causes for animal behavior as well. Sunny shrestha 104, mba v kusom traits and trait theory. In this manner, market segmentation and marketing concept paved the way for the application of consumer behaviour principles. In the first case the equilibrium of the consumer may be a corner solution, that is, a situation in which the consumer spends all his income on one commodity. The aim is to bring out the interrelationship between the consumer behaviour theory as explained by alfred marshall and the marketing aspects of fast food chains. This led to paradigm shift of the manufacturers attention from product to consumer and specially focused on the consumer behaviour. Consumer behaviour is the study of individuals, groups and organizations decisions with regard to the selection, purchase, use, and disposal of goods, services, ideas, or experiences to satisfy their needs and wants. For any two bundles of goods a and b which are identical the consumer will consider a to be at least as good as b a is weakly preferred to b. The role of theory in science marketers now a days use contemporary consumer behavior theories in explaining consumer behavior and undertaking marketing activities based on those theories. Motivation is the activation or energization of goaloriented behavior.
Consumer behaviour is simple a large subset of larger field of human behaviour and an extended field of marketing attracting researchers and marketers from past few decades. The theory of consumer behaviour in fast food marketing. This paper examines the consumer behaviour theory and its relevance in the marketing practices of fast food firms. Marketing is all about understanding consumer needs and steering the. The most widely used prescriptive models are the theory of reasoned action 27 and the theory of planned behaviour. In this manner, market segmentation and marketing concept paved the way for the application of consumer behaviour principles to marketing strategy. The behaviour that the consumers display in searching for, purchasing, using, evaluating and disposing. Four consumer behavior theories every marketer should know. Consamer behavior a substantial among of insightful criticism generated by consumer researchers can be recast in terms applicable to the entire.
The influence of behavioural psychology on consumer. Motivation is the driving force within individuals that impels them to action. Anthropological perspective and methods may be especially helpful in examining these issues. Four theories stand out as influential for marketers. It refers to the actions of the consumers in the marketplace and the underlying motives for those actions.
Consumer behaviour jane priest is a teaching fellow at edinburgh business school and teaches parts of the oncampus marketing course, as well as the consumer behaviour elective by distance learning. While no single theory is unifying, each one provides a unique piece of the puzzle in understanding the psychological processes of people and their patterns of consumption. After the understanding of the consumer behavior, the different. The different theories on consumer behavior and the relevant research conducted on the understanding of the consumer behavior. Consumer theory jonathan levin and paul milgrom october 2004 1 the consumer problem consumer theory is concerned with how a rational consumer would make consumption decisions.
It is very important for a company to know and understand the consumers response towards different product features, prices and advertising appeals, as well as their effect on the product getting a competitive edge over the other products. The theory was based on the expectation of decision outcomes which was a cognitive process. This exciting field visits a dynamic blend of themes of consumer marketing strategies, psychology and behavioural discipline. This article looks and consumer behaviour in general and also examines the various theories and models that are available to understand consumer behaviour. Alternatively we can say, the consumer is indifferent between a and b. Once the human behavioural models have been addressed, the chapter will focus on models of consumer behaviour. The decision making theory was examined and modified by nicholas bernoulli and oskar morgenstern but it originate about 300 years ago.
Consumer always places positive value on more consumption. Indifference curves 510 slope of indifference curves. This chapter will focus on the area of consumer behaviour by first considering a number of human behavioural models and the commonalities thereof with consumer behaviour, impacting the marketing field of study. Consumer behavior i about the tutorial consumer behavior is about the approach of how people buy and the use merchandise and services. Empirical examination of the theory is also lacking in consumerpsychology literature. The success of the company depends on the maintaining of the. Updating heiders balance theory in consumer behavior. Several consumer behavior theories have emerged as marketers apply findings in fields like psychology and sociology to consumers wants, needs and identities. Consumer behavior theories predict how consumers make purchasing decisions and show marketers how best to capitalize on predictable behaviors. If youre looking for a free download links of consumer behavior pdf, epub, docx and torrent then this site is not for you.
This article critiques the economic, symbolic and consumer culture perspectives of consumption and their impact on the strategies pursued by the marketers. Consumer behaviour is the study of how individual customers, groups or organizations select, buy, use, and dispose ideas, goods, and services to satisfy their needs and wants. Consumer behavior research undertaken by present day marketers are based on scientific methods. The study of consumer behaviour emphasizes the why and how questions involved in decision making and buying behaviour. Marketing strategies based on motivation consumer behaviour. After the understanding of the consumer behavior, the different marketing strategies which are to be adapted for the customer loyalty. As a distinct domain of knowledge, the first studies regarding the behavior of the consumer appear at. It is really important for marketers to understand what prompts a consumer to purchase a particular product and what stops then from buying it. Pavlovian theory is a learning procedure that involves pairing a stimulus with a conditioned response. The main purpose of creating this material is to help the mba students in understanding the various aspects of the consumer behaviour. Another defect of the indifference curves approach is that it does not analyze the effects of advertising, of past behaviour habit persistence, of stocks, of the interdependence of the preferences of the consumers, which lead to behaviour that would be considered as irrational, and hence is ruled out by the theory. Behavioural psychology, marketing and consumer behaviour. Murrays theory on psychogenic needs in 1938 henry murray developed a system describing personality in terms of needs.
Keywords consumer behaviour, consumer behaviour models, cognitive approach to models of. Though impulse purchases are a significant part of a consumers buying patterns, rational decisionmaking processes dominate consumer behavior and affect marketing theory. Approaches and models while behavioural research still contributes to our understanding of human behaviour, it is now widely recognised as being only part of any possible full explanation. It is very important for a company to know and understand the consumers response towards different product features, prices and advertising appeals, as well as their effect on the product getting a. Marketing implications of consumer behaviour study of consumer behaviour modelling an overview consumer behaviour is comparatively a new field of study which evolved just after the second world war. Theories of consumer behavior are a natural extension of human behavior theories. Doc consumer behaviour theories and models ravimohan. The book links consumer behaviour theory with the reallife problems faced by practitioners in many ways. In the chapter on consumer behaviour in the first edition of marketing theory.
The material on this site is provided for educational and informational purposes only. The study of motivation refers to all the processes that drives in a person to perceive a need and pursue a definit. Marketing opportunity, marketing pitfalls and multicultural dimensions boxes throughout the text illustrate the impact consumer behaviour has on marketing activities. The sellers market has disappeared and buyers market has come up. Consumer behaviour and marketing action learning objectives after studying this chapter, you will be able to understand. Several studies in the marketing literature have offered some support for this theory. Consumer behaviour emerged in the 1940s and 50s as a distinct subdiscipline in the marketing area. It is important to note that this chapter will provide an overview of consumer behaviour theory and that an internet perspective on consumer behaviour, and. Although attempts have been made from time to time to integrate a behaviour analytic perspective intomarketing research, the tendency has.
This article updates heiders balance theory in consumer behavior by developing the theorys links to theories of perceptual, attitudinal, and behavior. Consumer behavior motivation needs are the core of the marketing concept. The material displayed here are collected from various sources and an effort is made to display the actual source. Situations of monomania are not observed in the real world and are usually ruled out from the analysis of the behaviour of the consumer. The consumer behaviour theory makes the assumption that consumers are rational and they have perfect. Studying consumer behaviour also helps marketers decide how to present their products in a way that generates maximum impact on consumers. Murrays theory on psychogenic needs consumer behaviour. It elaborates the phenomena of information processing and how the consumer store, retain and retrieve that information.